FAQ & support

The Hemly panel is not showing on my Vinted page

Almost always because Vinted changed its page layout, and Hemly no longer recognises where the price sits. When that happens the extension hides itself instead of drawing a broken panel or throwing an error at you — a silent panel is a symptom, not a crash.

Worth checking, in this order:

• Reload the page. Vinted is a single-page app and occasionally swaps content out from under the panel.
• Make sure it is your own listing. The profit panel only appears where you can edit the item, because it is your costs it is doing maths on.
• Make sure you are on a Vinted country domain (vinted.fr, vinted.de, vinted.pl and the other supported domains) and not in a private window with extensions disabled.

If it is still missing, it is on our side: layout fixes ship as a small update, usually within a few days, and no reinstall is needed. Telling us which page it was on (yutianxianglz190419@gmail.com) makes that faster.

Where is my data stored?

In your browser, on your device — nowhere else. Your item costs, settings and wardrobe snapshot are written to the extension's local storage; there is no account, no sign-in and no server behind Hemly to send them to.

Two consequences worth knowing: your numbers do not follow you to another computer, and uninstalling the extension deletes them along with it. The full details are in the privacy policy.

How do refunds work?

Within 30 days of payment, you can have a full refund — unconditionally, no reason needed. Email yutianxianglz190419@gmail.com and we will start it; we answer within 3 business days.

Refunds are handled by Creem, our payment provider — who acts as merchant of record — and its payment partners, and go back to the card or account you paid with; the money usually lands within a few business days depending on your bank. Card details are entered on the payment provider's own pages, so we never see or store them. Cancelling a subscription is a different thing, and it is the next question.

Paid features are not on sale yet — everything in Hemly is currently free. This is how it will work when they launch.

How do I cancel my subscription?

At any time, and without asking us. Every receipt from Creem, our payment provider, carries a link to their customer portal — open it and cancel the subscription yourself. If you cannot find that email, write to yutianxianglz190419@gmail.com and we will cancel it for you within 3 business days.

Cancelling stops the next renewal and nothing else: Pro keeps working until the end of the period you have already paid for, and nothing further is charged. The lifetime plan is a single payment, so there is nothing to cancel. Asking for your money back is a separate request — the 30-day unconditional window above still applies, and cancelling does not use it up.

Is Hemly made by Vinted?

No. Unofficial — not affiliated with Vinted. Hemly is an independent tool; "Vinted" is a trademark of its owner and is used here only to describe what the tool works with.

It is also deliberately read-only, and that is a decision rather than an unfinished feature. What that means for your account is the next question.

Will using Hemly get my Vinted account banned?

Start with what the extension does, because that part is fixed. Hemly reads the prices already rendered on the Vinted page you opened, does the arithmetic, and keeps your entries in your browser. It sends no request to Vinted, holds no login details, and never bumps, re-lists, reprices, follows or messages.

We still cannot tell you that using it carries no risk, and nobody outside Vinted can. Vinted's user terms, in the UK version currently shown, which carries a note marking it as applying from a later date, list under You must not that you will not "use any kind of external software tools" when using the site, "unless such a use is authorised, offered or in any other way allowed by us". Bots and scraping programs are named as examples there, not as the boundary. Nothing in the clause carves out tools that only read a page, and Vinted has not authorised Hemly. We are not going to claim an exemption we do not have. The same document says that activity which violates those terms can draw corrective action, up to blocking an account temporarily or definitively. Both passages are in Vinted's user terms and conditions.

What Vinted publishes about bans reads differently, and it lives in a separate document. Its help article keeps two lists, one for temporary bans and one for permanent ones. Between them the reasons run to counterfeits, prohibited items, taking payment off the platform, selling commercially without a Pro account, fraud, multiple accounts and conduct towards other members. Third-party software, browser extensions and bots are on neither list. Read that carefully, though: the article says those reasons include the ones it prints, so what you are looking at is a silence rather than a permission. How the decisions actually get made is not published. The article is My account was banned.

Read both, and make your own call.